Refund Policy

If an AI generation fails (for example a mascot, screen or animation that couldn't be made), the credits it used are returned to your balance automatically. You don't need to ask.

You can cancel anytime from Plans & billing. Your plan stays active until the end of the period you've already paid for, and you won't be charged again. Cancelling doesn't automatically refund the current period.

• Within 7 days of a payment: if you've used fewer than 10 credits from that payment's allowance, you can ask for a full refund of that payment. Write to hello@mascotixstudio.com from your account email.
• Charged by mistake: for duplicate charges or a renewal you clearly didn't intend to keep and haven't used, contact us within 14 days and we'll refund it.
• Otherwise: payments for periods where you've used the plan's credits or features are non-refundable, because the AI work has already been done and paid for by us.
• Unused credits are not refundable and don't carry over to a new period.

If the Service didn't work as it should, tell us at hello@mascotixstudio.com. We look at every case individually and may return credits or refund a payment even outside the rules above. Approved refunds usually reach you within 5–10 business days, depending on your bank.

See also our Terms & Conditions and Privacy Policy.